Soundhouse Direct

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Terms & Conditions

SOUNDHOUSE DIRECT:

Gloucester Soundhouse
49 Westgate Street
Gloucester
Gloucestershire
GL1 2NW
T: 01452 417429

Email: sales@soundhousedirect.co.uk

All prices are inclusive of VAT.
Registered VAT number 111616066.

Pricing:
Soundhouse Direct has been set up to compete with other online mail order companies. The prices shown on our website may differ from our in store prices.

The reason for this price difference:

Our website offers a simple and easy to use service for customers who are happy to buy online and who already know the products they are purchasing.

Our Gloucestershire based store is here to offer a different level of service. In store you are able to view and try an extensive range of products on display. Also a one to one service offers experienced help and advice from trained members of staff, allowing you to make an informed purchase. This all incurs more overheads, and hence the price difference.

If you are happy to browse and purchase online, then please feel free to do so.

If you would prefer a more personal service and a direct point of contact, then we welcome you to visit our store in Gloucestershire.

Payment:
Payment must be received before any goods can be dispatched. This does not affect your statutory rights.

Delivery:
Responsibility for ownership of the goods passes to purchaser once we have delivered them.

We will only deliver goods to the same address to which the credit / debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account. There are no exceptions to this rule.

Unless otherwise advised, delivery will be made by a fully - insured courier service, within normal business hours. A signature will be required as proof of receipt.

The charge for delivery will be shown at the final checkout stage before the final submission. Unfortunately Soundhouse Direct cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you place an order.

All delivery times and dates are subject to stock availability and backlog. Unfortunately Soundhouse Direct can in no circumstances therefore compensate for delayed orders.

Damages / shortages must be notified within 24 hours, or next working day of delivery.

This does not affect your statutory rights.

Our Contract:
When you place an order to purchase a product from Soundhouse Direct, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (The “dispatch confirmation e-mail“). That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation email to have been dispatched do not form part of that contract.

Refunds:
Refunds can only be made using the original method of payment for the goods. Credit / debit card refunds will be made immediately and normally take 3 - 5 working days to show on the customers account.

Warranties:
All new items carry a 12 month warranty. This excludes “consumable” goods such as strings, reeds, drumsticks and drum heads once used.

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